Support

CactusTracker help and app support

Need help with CactusTracker? This page provides support for account access, cactus and succulent records, photos, reminders, locations, privacy, and account deletion.

Support Topics

• Signing in, registering, password reset, and account access.
• Adding, editing, deleting, restoring, or moving cactus and succulent records.
• Selecting up to five plant photos at once, choosing a primary photo, uploading profile photos, taking photos, and using the default cactus images.
• Care reminders, notification permissions, watering, feeding, and repotting dates.
• Locations, notes, and Boneyard records.
• Creating, copying, or turning off an individual plant share link.
• Privacy questions and account deletion.

Quick Troubleshooting

• Make sure you are signed in with the same account that saved your cactus and succulent records.
• If photos are not working, check camera and photo permissions in your device settings.
• If reminders are not working, check notification permissions and reminder settings inside CactusTracker.
• If a shared plant link no longer opens, confirm the plant is active and sharing is still turned on.
• If the website looks out of date, refresh the page or close and reopen the app.

What To Include

When asking for help, include:

• The email address used for your CactusTracker account.
• Whether you are using the website, iPhone app, or Android app.
• A short description of what happened and what you expected to happen.
• A screenshot, if it helps show the issue.

Account Deletion

You can delete your CactusTracker account in the app from Settings by choosing Delete account and confirming the request. This deletes your cactus and succulent records, stored plant photos, account/profile data, optional profile photo, and login account. If you need help with account deletion, email Hello@DirtyBirdSoil.com.

Privacy

You can review the CactusTracker Privacy Policy for information about what data the app uses and how it is handled.

Response Time

We do our best to respond to support requests as soon as possible. Response times may vary depending on the request and business hours.